Watch Supervisor Refresher
This AirBook explains the role of a Watch Supervisor and the skills they require to perform their tasks successfully. It can be used as both a refresher and introductory course, as it discusses the role of a Watch Supervisor at a high level. Some of the topics discussed include team management, quality management, threat and error management, communication and stress and fatigue.
- Describe the role of Watch Supervisor
- Explain the concepts involved in supervising a team
- Discuss Conflict within a team
- Leadership styles are described
- Explain the concepts of Quality Management
- Explain concept and skill required to conduct an investigation
- Explain some safety-basedmodels
- Requirements of In-FlightEmergency Checklist (IFERC) are discussed
- Threat and Error Management (TEM) is described
- Explain the basic rules for successful communication
- Explain basic aspects of communication
- Describe some barriers to communication
- Explain the effects of stress on controllers
- Explain the effects of fatigue on team members.
Human Factors Refresher
This AirBook discusses the relationship between human factors and an ATC environment and why human factors are important in ATC. Each of the key concepts related to ATC environments are explained and how they impact a controller on the job.
- Explain the relevance and importance of Human Factors
- Define human factors
- Explain the relationship between Human Factors and the aviation environment
- Explain the concept of systems
- Explain ATM in systems terms
- Explain the need for matching human and equipment
- Explain the information requirement of ATC
- Explain the importance of situational awareness for decision making.
Team Resource Management Refresher
This AirBook explains various techniques and concepts to be aware of within ATC teams to ensure they are working effectively and efficiently. Processes such as communication, decision making and situational awareness are explained and their barriers to success are discussed.
- Describe Team Resource Management (TRM)
- Explain the Human Information Processing model
- Understand the communication process
- Describe barriers in communication
- Explain the decision-making process
- Explain factors that affect decision making
- Understand concepts of situational awareness
- Describe factors of Non-adherence
- Explain the concepts of a team
- Explain conflict, conflict types and people types in conflict
- Describe the conflict resolution process.
Emergency Situations
This AirBook covers the basics of various emergencies such as alerting services and how they should be used, emergency communications (facilities, peopleandhardware), as well as discussing additional subjects in supplementary reading such as unlawful interference, weather deviation, fuel dumping etc.
- Describe the alerting procedures applied in aviation, including alerting phases, actions to be carried out by ATS, and the correct emergency phraseology procedures
- Identify to whom an alerting service is provided
- Range: All aircraft provided with ATC, all aircraft on flight plan, aircraft known/believed to be subject of unlawful interference
- Identify the three alerting phrases including name, acronym, definition, and situations to which each applies, including exceptions range: INCERFA, ALERFA, DETRESFA
- Identify ATS actions in the event of an emergency
- Identify the international aeronautical emergency frequency, the emergency locator beacon frequency and emergency transponder squawk codes
- Range: 121.5MHz, 406MHz; 7700, 7600, 7500
- Identify and define the conditions of Distress and Urgency, including the appropriate phraseology for each
- Range: MAYDAY; PAN PAN
- Identify the requirement for ATS to acknowledge the transmission immediately.
Abnormal Situation Handling
This AirBook covers examples of abnormal situations an ATC may encounter and how they should be handled. This includes a variety of situations from hydraulic failures and bomb threats to loss of separation and loss of communications. The AirBook also discusses types of incident reports and what should/shouldn’t be reported.
- Understand what needs to be done when we need to assist an aircraft
- Describe what is expected of Controllers and Pilots in an emergency or abnormal situation
- Define common aircraft emergencies and describe useful actions by ATS to assist.
Compromised Separation Theory
This AirBook examines how aircraft may end up in a compromised separation situation and how a controller can resolve these situations. This is supported by video scenarios of these issues occurring and possible approaches for how to deal with them.
- Define aloss of separation
- List contributing factors
- Recognise how to respond to STCA
- Describe actions required for TA and RA
- Describe the immediate actions required for a loss of separation
- Discuss the importance and content of ‘Essential Traffic’
- Discuss appropriate techniques to respond to loss of separation
