The aim of this course is to equip participants with the necessary skills required to function as a Watch Supervisor. Participants will be introduced to the key concepts of effective leadership and their role in safety. In addition, participants will be able to identify strategies in order to support and communicate with their teams.
All participants must be proficient in reading, writing and speaking English.
At the end of the course the trainee will be able to:
- Describe the role of the watch supervisor within an ANSP organisational structure
- Explain the key concepts involved in supervising a team effectively
- Consider the various styles of leadership and the effects these have on a team
- Explain the concept of quality management systems and how it applies to a watch supervisor role
- Reflect and consider the concept of a Just Culture
- Review local regulatory and ICAO requirements as they apply to Threat and Error Management (TEM)
- Apply in-flight emergency response checklists to manage abnormal and emergency situations (ABES)
- Recognise and be able to describe the effects of stress and fatigue on the team.
